Shipping and Returns Policy

Definitions

1. Products: This refers to contact lenses, sunglasses, and glasses sold on www.westerneyez.com.au.
2. Eligible Returns: These are products that meet our return criteria as stated in this policy.

Terms and Conditions

The following terms and conditions apply to products purchased from our website:

1. Contact Lenses: These can be exchanged if the exchange process is initiated within 30 days of purchase. They cannot be returned for a refund.
2. Sunglasses and Glasses: Prescription sunglasses and mark glasses are exempted from returns or exchanges due to their custom nature. Non-prescription sunglasses or glasses can be exchanged if the exchange process is initiated within 30 days of purchase. They cannot be returned for a refund.

Return Eligibility Criteria

For a product to be eligible for return or exchange:

1. It must be in its original condition: unused, unopened, and in the same condition that you received it.
2. It must also be in the original packaging.
3. Return or exchange requests must be made within 30 days of receiving the product.

Return/Refund Procedure

To initiate a return or exchange, please contact our customer service team at admin@westerneyez.com.au with your order number and the reason for return. If your return is accepted, we’ll send instructions on how and where to send your package.

Please note that the cost of returning the item will be borne by the customer unless the product received is faulty or not as described.

Once your return is received and inspected, we’ll send you an email to notify you that we have received your returned item. If approved, an exchange will be processed.

Cost, Taxes, and Shipping Fees

All prices on our website are inclusive of taxes. Shipping fees are calculated at checkout and are based on the shipping address and weight of the package. 

Warranty/Guarantee Information

All our products come with a manufacturer’s warranty. For more specific information, please contact our customer service for further details. 

Order Processing Time

Please note that there is a window of 5 working days between when the order is placed and when it is shipped or picked up. We will keep you informed via email about the progress of your order.

Please note: This policy may be updated periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about our practices.

If you have any questions about our Shipping and Returns Policy, please contact us at support@westerneyez.com.au.